Careers

About Pondera Solutions

Pondera Solutions was founded in 2011 with the singular focus of leveraging the power of cloud computing and advanced analytics to combat fraud, waste, and abuse in large government programs. Since that time, we have helped our clients prevent and collect hundreds of millions of dollars in improper payments.

Pondera offers a comprehensive cloud solution to detect, investigate, and enforce fraud, waste, and abuse. Our system combines program data with third party consumer and business data and then runs every business (Facilities or Retailers), rendering provider, and recipient through a series of procedural and prediction models.

The system flags transactions that violate predetermined thresholds and sends an Alert to an integrated dashboard "built by investigators, for investigators." Investigative and Audit staff can then analyze the lead, use our system to investigate the lead, and even create and manage a case for ongoing audit and enforcement activities.

Please click a job title below for detailed information about a specific post


Summary

Reporting to the Solutions Architect, the Senior Business Analyst specializing in Case Management is responsible for identifying customer needs, ranging from the initial bid process through enhancements during the customer lifecycle, identifying current Pondera solutions to meet those needs, and where there are gaps specifying effective solutions. Working with the customer and Pondera’s Research and Development, IT Development, Service Delivery, and Project Management staff, the Senior Business Analyst will define and document those needs and gaps so the appropriate products and modules can be implemented, and as needed, created to fill them. Further, s/he will document implementation and best practices. This position will include all products, but with an emphasis on Case Management.

Location: HQ - Folsom, CA

Reports to: Senior Solutions Architect


Supervises

  • None

Essential Functions

  • Works with customers to understand and define their requirements
  • Works with Pondera staff to document and effectively communicate those requirements, determine appropriate product and module configurations, identify gaps and propose enhancements and or new modules or products to meet the requirements
  • Works with Pondera Sales, Product, Development, Service Delivery, and Project Management groups to determine priorities and product feature roadmaps
  • Demonstrates Pondera system to clients during development phase
  • Liaisons between Development and Service Deliver teams to insure an effective Software Development Life Cycle (SDLC)
  • Documents and triages enhancement requests in Pondera’s ticketing system
  • HDevelops and maintains documentation, implementation templates, and other product related artifacts
  • Maintains and enhances the product related aspects of the Pondera Requirements and Onboarding Process (PROP)
  • Observes and analyzes user statistics to identify underutilized product features and suggest opportunities for improved user experiences and results
  • Maintains and enhances a list of best practices for each product module from implementation through usage
  • Supports bid responses for both product features and implementation work plans
  • Demonstrates system features in support of sales and marketing activities
  • Understands and manages enhancement and change request costs including the ability to estimate the level required to ensure acceptance and usage
  • Safeguards organizational Human Resources and financial sensitive information from unauthorized usage and individuals

Non Essential Functions

  • Other duties as required

Education & Experience

Required

  • Bachelor’s Degree in Computer Science, or closely related field;
  • At least (3) three years’ work experience in Agile development methodology;
  • At least (3) three years’ experience with Case Management; OR
  • Equivalent combination of education and experience

Knowledge, Skills & Abilities

Required

  • Ability to effectively communicate with clients in oral presentations and written communications
  • Strong customer focus in all tasks and activities, even while at times under pressure
  • Advanced knowledge with the Software System Development Life Cycle (SDLC)
  • Knowledge of HTML, CSS, and bootstrap
  • Strong understanding of SQL and ‘no-SQL’ database language
  • Knowledge of C# and algorithms
  • Ability to effectively cross communicate with product team, developers, functional staff, and management team members
  • Ability to gather and translate business requirements into solid product specifications
  • Detail oriented, ability to document and processes in a timely manner
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Strong interpersonal skills, including the ability to establish and maintain effective working relationships with individuals at all levels both inside and outside of the organization
  • Capable and willing to follows instructions, responds to management direction
  • Strong listening skills, organization skills, and priority setting with follow through
  • Must have high energy level, be self-motivated, with a results-oriented demeanor

Physical Demands

  • Frequent sitting, standing and walking
  • Occasional to frequent repetitive motion
  • Frequent talking and listening in person and over the phone
  • Close up and distance vision requirements

Emotional/Psychological Demands

Ability to cope with: Long periods of concentration; pressure and deadlines; occasional long or irregular hours; occasional public contact; changing priorities.


Work Environment

Open office environment; moderate temperatures; moderate noise levels. Occasional travel to client sites. Some work from home may be permitted.


Want to know more?

Contact us at Careers at PonderaSolutions dot com


Summary

The IT Operations Manager is responsible for developing and implementing business plans, and overseeing department operations consistent with applicable regulations, and HPSJ objectives and policies. The IT Operations Manager will provide technical, administrative, and operational leadership for the department. Work is varied and moderately complex and requires a moderate degree of discretion and independent judgment.

Location: HQ - Folsom, CA

Reports to: Information Security Officer


Supervises

  • Help Desk
  • Infrastructure

Essential Functions

  • Defines and implements service standards and practices that aligns IT services with the needs of the business.
  • Creates and maintains a forward-looking Technology Road Map (TRP) that is rooted in innovation and compliance.
  • Defines and monitors adherence to Service Level Agreements (SLA) and support desk.
  • Develops and implements best practices related to IT operational processes, policies and procedures, tasks, and checklists aimed to increase IT value and reduce business risk.
  • Creates, maintains, implements, and test appropriate contingency plans.
  • Creates and maintains operational dashboards and management reports relative to performance, productivity, and financial indicators.
  • Monitors department workload and makes timely and effective adjustments.
  • Develops department objectives, action plans and budgets and determine and implements corrective action plans where necessary.
  • Oversees the configuration of computing infrastructure; identifies and oversees timely systems backups, upgrades, and updates; Creates and maintains an effective operational computing environment that enforces segregation of duties and appropriate maintenance windows.
  • Creates and maintains accurate infrastructure documentation.
  • Hires, supervises and develops competent staff.
  • Safeguards organizational Human Resources and financial sensitive information from unauthorized usage and individuals.

Non-Essential Functions

  • Other duties as required

Education & Experience

Required

  • Bachelor’s Degree in Computer Science, Information Science or closely related field;
  • At least 10 years of experience in IT operations management;
  • At least 5 years direct supervisory experience; OR
  • Equivalent combination of education and experience

Preferred

  • Experience with implementing IT Service Management (ITSM) best practices through ITIL

Licenses, Certifications

Required

  • None

Knowledge, Skills & Abilities

Required

  • In-depth knowledge of Microsoft products such as Windows OS, SQL server and its derivatives, AD, etc.
  • Strong knowledge of domain and network architecture.
  • Strong understanding of hardware/system and virtualization architectures.
  • Strong communication skills, including the ability to communicate professionally and the ability to articulate technical and user needs in a concise manner easily understood by all and be able to provide a very high level of customer service.
  • Strong knowledge of backup solutions and redundancy systems, their design and implementation.
  • Very strong project management skills.
  • Very strong critical and analytical thinking and research skills.
  • Very strong organizational skills, including the ability to effectively manage multiple priorities.
  • Very strong collaboration skills with demonstrated ability to create and foster a collaborative work In-depth Strong facilitation, problem solving and conflict resolution skills.
  • Strong customer service orientation.
  • Knowledge of cloud-based IaaS, PaaS, SaaS.
  • Knowledge of firewalls, routers, switches and VoIP administration.
  • Knowledge of malware sources and appropriate defenses.
  • Knowledge of and ability to implement best practices involved with problem and change management.
  • Understanding of PKI and encryption algorithms.
  • General knowledge of common software applications, their function and operations.
  • Ability to create relevant department objectives, and create, execute and monitor business plans.
  • Ability to develop and manage realistic budgets.
  • Ability to supervise staff in a manner that maximizes employee performance and business results, which includes very strong coaching/counseling skills and ability to function as a mentor.
  • Ability to speak and be understood in English.

Emotional/Psychological Demands

Ability to cope with: Long periods of concentration; pressure and deadlines; occasional long or irregular hours; occasional public contact; changing priorities.


Want to know more?

Contact us at Careers at PonderaSolutions dot com


Summary

The Senior Information Security Analyst is responsible for maintaining the physical and information security programs. Reporting to the ISO, this position manages the planning, execution, and assessment of Pondera’s physical and information security strategies, policies, procedures, and practices implemented by the organization. The Senior Information Security Analyst confirms that all physical and information assets are adequately protected against current/future internal/external threats through managing a comprehensive risk management program that includes risk & vulnerability assessments, implementing sufficient security controls, and training and awareness programs.

Location: HQ - Folsom, CA

Reports to: Information Security Officer


Supervises

  • None

Essential Functions

  • Oversees the implementation and execution of the organizational Information Security program.
  • Monitors compliance with federal and state regulations; reviews information security standards and frameworks from multiple sources (e.g. NIST, ISO, etc.) and recommends appropriate policies and procedures, tasks, and checklists aimed to enhance controls and reduce overall business risk.
  • Creates and maintains applicable physical and information security policies and procedures.
  • Maintains and oversees Pondera’s administrative, technical, and physical and safeguards and controls.
  • Assesses risk levels associated with sharing organizational data with third-party vendors and partners and applies appropriate safeguards.
  • Assesses and evaluates information security risks through various risk assessments methods and provides risk response strategies as appropriate.
  • Recommends and performs general and specialized physical and information security awareness training and education programs as necessary.
  • Creates and maintains System Security Plans (SSP).
  • Assesses and documents facility and system role-based access; enforces documented facility/systems access through periodic audits.
  • Develops responses to information security audits and Requests for Comments/Information(RFP/RFI).
  • Oversees and maintains the information security incident response, Disaster Recovery plan, and other applicable contingency plans; organizes and conduct adequate contingency plans, incident management, and simple recovery tests periodically.
  • Creates and maintains physical and information security dashboards and management reports relative to the confidentiality, integrity, and availability of Pondera’s systems, facilities, and workforce.
  • Collaborates and coordinates with all other functional areas at Pondera to maintain up-to-date business continuity plan and ensure those plans are consistent across the enterprise.
  • Safeguards organizational Human Resources and financial sensitive information from unauthorized usage and individuals.

Non-Essential Functions

  • Other duties as required

Education & Experience

Required

  • Bachelor’s Degree in computer science, business, finance, information systems, mathematics or a closely related field;
  • 5 years of information technology experience including information security and enterprise wide administration; OR
  • Equivalent combination of education and experience.

Licenses, Certifications

Required

  • None

Preferred

  • CISSP, CISM, CompTIA Security+, or similar.

Knowledge, Skills & Abilities

Required

  • In-depth knowledge of information security technologies, markets and vendors, including firewall, intrusion prevention/detection, proxies, risk assessment tools, cryptography, identity management systems, certificate authority, and secure web and application development.
  • Strong knowledge of computer networks, directory services, virtualization and storage technologies and hardware and High Availability (HA) systems.
  • Strong knowledge of HIPAA compliance and NIST standards.
  • Strong knowledge of information systems industry and best practices in network, application and hardware platform security and the ability to apply them effectively.
  • Strong knowledge of application security, database technologies used to store enterprise information, directory services and information systems auditing.
  • Strong knowledge with security incident response practices and the ability to apply them effectively.
  • Experience working with logging, monitoring, and auditing systems and the ability to design appropriate traps/triggers.
  • Experience with performing and interpreting vulnerability scans and pen tests.
  • Ability to quickly and effectively react to daily threats from external and internal sources.
  • Ability to construct and maintain effective relationships with vendors and strategic partners.
  • Very strong oral and written communication skills, including the ability to communicate professionally, effectively and persuasively both orally and in writing to business and technical users; includes the ability to effectively explain complex information and tailor presentations to a specific audience.
  • Very Strong critical and analytical thinking and research skills.
  • Strong organizational and collaboration skills with the ability to effectively manage multiple priorities, facilitate discussions, obtain consensus, and resolve conflicts.
  • Ability to treat confidential information with appropriate discretion.

Emotional/Psychological Demands

Ability to cope with: Long periods of concentration; pressure and deadlines; occasional long or irregular hours; occasional public contact; changing priorities.


Want to know more?

Contact us at Careers at PonderaSolutions dot com

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About Our Company

Pondera leverages advanced prediction algorithms and the power of cloud computing to combat fraud, waste, and abuse in government programs.



Get in touch

  • Sacramento Address: 80 Blue Ravine Road, Suite 250, Folsom, CA 95630

  • Phone: (916) 389-7800

  • Email: info@ponderasolutions.com